The learning need
A focused topic suited to brief, just-in-time reinforcement.
My approach
The experience keeps the scope intentionally narrow for quick review and immediate use.
DESIGN CASE STUDY
AHT Quick Hit #1
A compact learning experience focused on one aspect of average handle time.
The work
Thoughtful design. Practical results.
Each project reflects a different learner need, business challenge, and approach to effective learning.
Learning format
Quick-hit lesson
Audience
Customer service team members
My role
Microlearning design and development
Tools
Articulate Rise