The learning need
Customer care essentials presented as a focused digital learning experience.
My approach
Content is organized into a guided sequence that supports comprehension and practical application.
DESIGN CASE STUDY
FEMA Customer Care Essentials
A structured customer care course designed to make essential service practices clear and usable.
The work
Thoughtful design. Practical results.
Each project reflects a different learner need, business challenge, and approach to effective learning.
Learning format
Self-paced course
Audience
Customer-facing team members
My role
Instructional design and e-learning development
Tools
Articulate Rise