DESIGN CASE STUDY
Practical application training for Mobile Heartbeat care-team workflows. The original portfolio reports the fewest IT support tickets following a product launch in company history.
The work
Each project reflects a different learner need, business challenge, and approach to effective learning.
Learning format
Application training / SCORM
Audience
Mobile Heartbeat application users
My role
Application training design and development
Tools
SCORM, Application training
A mobile application with connected workflows that need clear, practical instruction.
The training is structured around the application experience and its core workflows.
The original portfolio presentation reports the lowest number of IT support tickets after a product launch in company history. Project data also informed enhancements and collaboration with product owners and developers.
